- the information we collect;
- how we do so and the purposes of our collection;
- how we use and with whom we share such information;
- how you can access and update such information;
- the choices you can make about how we collect, use and share your information;
- how we protect the information we store about you.
1. Information We Collect
There are different ways in which we may collect information when you interact with our Services. Many are discussed below, but in general we may collect information when you:
- Register as a Member or an Account Owner with us;
- Download the application for use on your mobile device;
- Use of our Services;
- Interact with other Members or users;
- Communicate with our customer service team for support;
- Participate in certain programs, offers, and promotions;
- Use our referral service to tell your friend(s) about us.
Portions of our Services may be accessed without providing any personally identifiable information (“PII”) to us. If you do not become a Member or an Account Owner, you will be considered a visitor on the Sites.
Account Owners are non-paying users who have created and maintain an account with us; Members are subscribing users who maintain an active account and who have full access to our Services.
A. Social Media Torch Member Information
Other Member information may include:
- Display name: the name other Members and/or Account Owners may see when on the Sites;
- Billing information;
- Additional email;
- Contact information including e-mail addresses of accounts linked through the Art Space feature;
- Mobile phone number (for customer support needs).
There is no foolproof system for protection of PII. However, Social Media Torch may provide filters and live monitoring to limit a user’s ability to communicate PII on its Services.
Please know that when a Member engages in some of our Services, they may choose to share information that is considered PII. Currently, only Members have full access to all of the functionality in our Services. In some cases, a Member declines to share such information with us, then we may not be able to provide him/her with certain Services.
B. Social Media:
Some of our Services permit you to register or log into your account via a social networking platform, including and not limited to Facebook Connect and/or Google +, or permit you to use social media plugins such as the Facebook “Like” or Google “+1” buttons. Choosing to use this functionality and share information on these third party sites is at the sole discretion of the Account Owner and/or Member.
D. Information on Cookies:
We collect information through technology to make our Services more interesting and useful to you and for various purposes related to our internal business. For instance, when you visit https://socialmediatorch.com, we collect your IP address. An IP address is associated with the access point through which you access the internet, and is typically controlled by your Internet Service Provider (ISP). Standing alone, your IP address is not personally identifiable information. We may use the IP address to assist in populating registration forms. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites, and we may combine IP addresses with PII.
Our Services may collect information through a variety of technical methods, including but not necessarily limited to cookies. Cookies are pieces of information that a website sends to your computer while you are viewing the website. Web beacons are small pieces of data that are embedded in images on the pages of website. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf.
We may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our users’ experience on our websites. For example, when you return to use one of our Services after logging in, cookies provide information to the site so that the site will remember who you are. We also may use technical methods to analyze the traffic patterns on our Services, such as the frequency with which our users visit various parts of our Sites.
E. Referral Services:
If you choose to use our referral service to tell a friend about us, we will ask you for your friend’s name and email address. We will use the information you provide to automatically send your friend a one-time email inviting him or her to visit our Services. We delete the email address shortly after fulfilling your request and will not share it with any third party.
F. Required Disclosure of PII
We do not collect and keep personal information online from children under the age of 13.
G. Financial Information:
The financial information that you enter to become a Member is not stored by Social Media Torch, but, instead, is retained by our payments processing vendor (i.e. Stripe) for the sole purpose of processing payments made to Social Media Torch.
2. How We Use Your Information
We only use the information that we collect from you for internal purposes. The following are the ways we may use information we collect:
- Operate, maintain, deliver, and communicate with you about information, advertisements, content, and promotional offerings found on the Sites;
- Monitor the effectiveness of our content;
- Aggregate usage metrics (such as total number of visitors to the Sites and pages viewed and application usage and downloads);
- Understand usage trends and preferences;
- Improve the way the Services work and look;
- Improve our marketing and promotional efforts;
- Provide you with a personalized experience on the Services (such as recognizing your system so that you will not have to re-enter information during your current or future visit to the Sites);
- Provide you with external product and service suggestions based on your preferences and interests;
- Provide you with customized Site preferences;
- Create new features and functionality;
- For customer service purposes, including billing, where applicable.
A. Analytic Tools
3. When We Share Information
A. Personally Identifiable Information
We do not share PII with our third-parties for their marketing or promotional uses. Our intention is to keep Social Media Torch free from any of this sort of direct advertising.
We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to data processors who act on our behalf (service providers or other group companies who provide support for the operations of our website and who do not use or disclose the information for any other purpose). To the extent permitted by applicable law, we also may disclose PII in response to a law enforcement agency’s or other public agency’s (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability.
In the event that we are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
4. Accessing and Correcting Information
The security and confidentiality of your information is extremely important to us.While there is no definitive or perfect security process, we have made commercially reasonable efforts to implement technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. When you enter sensitive information, we encrypt that information. Additionally, all user sessions of members are encrypted upon login.
From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
A. Reviewing Your Information
Please contact Social Media Torch as provided below if you would like to access the personally identifiable information that we have collected online from you, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or maintain such information.
Please be sure to include your email address and a telephone number where we can reach you. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about you.
5. Updates to our Sites
The security of your personal information is important to us. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. When you enter sensitive information we encrypt that information.
Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.
Social Media Torch is located at 6316 Frisco Square Blvd #400, Frisco, TX 75034